9ph30 Privacy Policy

This Privacy Policy ("Policy") describes how 9ph30 ("9ph30," "we," "us," "our") collects, uses, stores, and discloses personal information obtained from users ("you," "Player") of the 9ph30 online casino and sports betting platform accessible at 9ph30.net. This Policy applies to all services, features, and content offered through the 9ph30 platform and any related communications we send to you.

By registering for a 9ph30 account or using any part of the 9ph30 platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your personal information as described herein. If you do not agree with this Policy, please discontinue your use of the 9ph30 platform immediately.

1. Who We Are

9ph30 is an online casino and sports betting platform operated for the benefit of Filipino players across the Philippines, including Metro Manila, Cebu, Davao, Quezon City, Makati, and beyond. We are committed to operating in compliance with the Republic Act No. 10173, also known as the Data Privacy Act of 2012 (DPA), and its implementing rules and regulations as enforced by the National Privacy Commission (NPC) of the Philippines.

For the purposes of the DPA, 9ph30 acts as the Personal Information Controller with respect to the personal data you provide when using our platform.

2. Data We Collect

9ph30 collects the following categories of personal information:

• Identity Data: Full legal name, date of birth, gender, nationality, and government-issued identification numbers (e.g., SSS, UMID, passport, driver's licence).
• Contact Data: Email address, mobile number, and residential address (including barangay, city/municipality, and province).
• Financial Data: GCash account details, PayMaya account details, bank account information (BPI, BDO, Metrobank), transaction history, deposit and withdrawal records.
• Account Data: Username, encrypted password, account preferences, bonus history, and responsible gaming settings.
• Technical Data: IP address, browser type and version, device type and operating system, time zone, and session duration.
• Usage Data: Pages visited, games played, bet history, wagering patterns, and platform interaction logs.
• Communications Data: Records of your correspondence with our customer support team, including live chat transcripts and email exchanges.
• KYC Documentation: Copies of government-issued identification, selfies for identity verification, and proof of address documents submitted during the Know Your Customer (KYC) process.

3. How We Collect Data

9ph30 collects personal data through the following means:

• Direct interactions: Information you provide when registering for an account, completing KYC verification, making deposits or withdrawals, contacting customer support, or participating in promotions.
• Automated technologies: Technical and usage data collected automatically when you access and interact with the 9ph30 platform, including through cookies, web beacons, and server logs.
• Third parties: Identity verification and fraud prevention service providers, payment processors, and analytics partners may share data with us in connection with your use of the platform.

4. How We Use Your Data

9ph30 uses your personal data for the following purposes:

• To create, manage, and maintain your 9ph30 account;
• To process deposits, withdrawals, and other financial transactions;
• To verify your identity and age (21+) in compliance with KYC and AML obligations;
• To detect, investigate, and prevent fraudulent activity, money laundering, and other prohibited conduct;
• To personalise your gaming experience and deliver relevant promotions and offers;
• To provide customer support and respond to your enquiries;
• To send you transactional communications, including deposit confirmations, withdrawal notifications, and security alerts;
• To send you marketing communications where you have opted in to receive them (you may opt out at any time);
• To comply with our legal and regulatory obligations under Philippine law;
• To monitor and improve the performance, security, and functionality of the 9ph30 platform;
• To enforce our Terms & Conditions and other platform policies.

5. Legal Basis for Processing

9ph30 processes your personal data on the following legal bases as recognised under the Data Privacy Act of 2012:

• Contractual necessity: Processing required to fulfil our obligations under the account agreement with you, including account management and transaction processing.
• Legal obligation: Processing required to comply with applicable laws and regulations, including AML, KYC, and gaming regulatory requirements.
• Legitimate interests: Processing necessary for fraud prevention, platform security, and improving our services, where such interests are not overridden by your rights.
• Consent: Processing for marketing communications and non-essential cookies, where you have provided explicit consent. You may withdraw consent at any time.

6. Data Sharing

9ph30 does not sell your personal data to third parties. We may share your personal data with the following categories of recipients only to the extent necessary for the purposes described in this Policy:

• Payment processors: GCash, PayMaya, BPI, BDO, and Metrobank, for the purpose of processing your financial transactions;
• Identity verification providers: Third-party KYC and AML compliance service providers;
• Game providers: Software providers whose games are hosted on the 9ph30 platform, to the extent necessary for game operation and fairness auditing;
• Analytics providers: Service providers that help us understand platform usage and improve user experience, subject to data processing agreements;
• Regulatory authorities: Government agencies and regulators, including the National Privacy Commission and relevant gaming authorities, where required by law;
• Law enforcement: Where required by a valid court order, subpoena, or other legal process.

All third-party service providers engaged by 9ph30 are contractually required to process your personal data only for the specified purpose and in accordance with applicable data protection laws.

7. Cookies & Tracking Technologies

9ph30 uses cookies and similar tracking technologies to enhance your experience on the platform. Cookies are small text files stored on your device that help us recognise you, remember your preferences, and analyse platform usage.

We use the following types of cookies:

• Strictly necessary cookies: Essential for the operation of the platform, including session management and security. These cannot be disabled.
• Functional cookies: Remember your preferences and settings to personalise your experience.
• Analytics cookies: Help us understand how players use the platform so we can improve it. These are only set with your consent.
• Marketing cookies: Used to deliver relevant promotions. These are only set with your explicit consent.

You can manage your cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of the 9ph30 platform.

8. Data Retention

9ph30 retains your personal data for as long as your account is active and for a period thereafter as required by applicable law and regulatory obligations. Specifically:

• Account and transaction data is retained for a minimum of five (5) years following account closure, in compliance with AML regulations;
• KYC documentation is retained for a minimum of five (5) years following the completion of the KYC process;
• Customer support communications are retained for three (3) years;
• Marketing consent records are retained until you withdraw consent and for a reasonable period thereafter as evidence of consent.

Upon expiry of the applicable retention period, your personal data will be securely deleted or anonymised.

9. Data Security

9ph30 implements industry-standard technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the 9ph30 platform;
• Encryption of sensitive data at rest, including financial information and KYC documents;
• Two-factor authentication (2FA) for account access;
• Regular security audits and penetration testing;
• Strict access controls limiting employee access to personal data on a need-to-know basis;
• A dedicated security team monitoring the platform 24/7.

While 9ph30 takes all reasonable steps to protect your data, no method of transmission over the internet or electronic storage is 100% secure. We encourage you to use a strong, unique password for your 9ph30 account and to enable 2FA.

10. Your Rights

Under the Data Privacy Act of 2012, you have the following rights with respect to your personal data held by 9ph30:

• Right to be informed: The right to know what personal data we collect and how we use it — which is the purpose of this Policy.
• Right of access: The right to request a copy of the personal data we hold about you.
• Right to rectification: The right to request correction of inaccurate or incomplete personal data.
• Right to erasure: The right to request deletion of your personal data, subject to our legal retention obligations.
• Right to object: The right to object to the processing of your personal data for direct marketing purposes.
• Right to data portability: The right to receive your personal data in a structured, commonly used format.
• Right to lodge a complaint: The right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe your data rights have been violated.

To exercise any of these rights, please contact our Data Protection Officer via 24/7 live chat or by email at [email protected]. We will respond to your request within thirty (30) days.

11. Children's Privacy

The 9ph30 platform is strictly intended for persons aged 21 years and older. We do not knowingly collect personal data from individuals under the age of 21. If we become aware that we have inadvertently collected personal data from a person under 21, we will immediately close the associated account and delete all related personal data. If you believe a minor has registered on the 9ph30 platform, please contact us immediately via live chat.

12. Third-Party Links

The 9ph30 platform may contain links to third-party websites or services. This Privacy Policy applies solely to the 9ph30 platform. We are not responsible for the privacy practices of any third-party websites and encourage you to review the privacy policies of any external sites you visit.

13. Changes to This Policy

9ph30 reserves the right to update this Privacy Policy at any time. The most current version will always be available on this page, with the "Last Updated" date reflecting the date of the most recent revision. We will notify registered users of material changes via email or an in-platform notification. Your continued use of the 9ph30 platform following the posting of changes constitutes your acceptance of the revised Policy.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, please contact the 9ph30 Data Protection Officer:

• Live Chat: 24/7 live chat available on the 9ph30 platform
• Email: [email protected] (plain text — not a clickable link)

You also have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you are not satisfied with our response to your data privacy concern.